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Answers to some of the more commonly asked
questions may be found below:
Why
would I want to use marsbrookholidayideas.com?
If you are searching for a holiday or activity or course,
we think you would want to visit Marsbrookholidayideas.com
for the following reasons:
- We provide full comprehensive information,
photos and prices for all activities on our site
- The convenience of using one site, with
identical layout of information, rather than having to visit
a number of sites (of varying quality).
- We don't take commission or a booking
fee, because you book direct with the company. Our philosophy
is that they know their business best.
Who
Are You & How can I contact you?
You find out more on our about us
page
How
do you make money?
Each advertiser pays an annual fee to advertise their activity
on the site. It is through the volume of advertisers and their
renewing of their adverts that we increase our revenue. This
is why we ask you to make it known to the company that you
found them from Marsbrookholidayideas.com, if you choose not
to use the email enquiry form.
How
can I be sure that all the companies on your site are reputable?
We should stress that we do not check each company individually.
See our Guide to Booking for more information on steps you
can take to reduce the risk of encountering any problems.
It
would be great if I could check availability on-line - why
can't you do this?
We need to know it's what visitors want and also that advertisers
are prepared to regularly maintain it. Most of our advertisers
operate all year and might have up to 12 places on a course.
We are not convinced that keeping sites updated with availability
is realistic Our concern is that if availability is not kept
up to date daily, it is of less value than not including it.
However, feedback from visitors allows us to better present
to our advertisers what would increase the success of the
site.
I
don't like the style of the site
It's unfortunate, but life is full of disappointments! We
always welcome comments on the site and indeed search them
out to ensure we are meeting the needs of our customers. If
your comment or suggestion is something which would be of
benefit to the majority of customers we would be happy to
look at changing it. Send any feedback to info@marsbrook.com
How
do I subscribe to your email newsletter and what does it contain?
To find out more about our newsletter and contents, visit
our newsletter page.
How
do I un-subscribe from your email newsletter?
Using the email address at which you received the newsletter,
hit reply and type the word 'Remove' in the subject field.
We will then remove you from our list.
How
will my personal information be used?
See our privacy policy
I
completed an enquiry form and received a standard reply but
haven't had any response from the company
The majority of our advertisers, are - we believe - good at
responding to their enquiries. If you do not receive a response,
you can either email us (and we can check the form was despatched
correctly) or you should be aware that you can contact the
company directly as most advertisers also include their telephone
and address details
I've
found a broken link, what should I do?
Please, let us know. We do analyse error reports, so should
pick these up pretty quickly. Though we take the view that
we'd definitely rather know twice than not at all. Email us
at info@marsbrook.com
together with details of where we can find that fiendish broken
link.
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